This is a message you get when you're trying to use the client on a different computer, in the case you received this message, please visit this forum. note: if you're Hungarian or Slovenian you can request the reset speaking your own language!
Explaination - Account Reset
How to get support via TeamViewer?
If you tried to fix your issue, but you're unable then feel free to ask for help via Teamviewer using the following link -
TeamViewer Support Team